Supply Chain Fundamentals: Customer Service Operations

There is no special process or form to register your group. All interested learners must create and manage their own individual profiles, accounts, and registrations.
 

1. Complete a GTPE profile.
2. Shop for a course.
3. Add the course(s) to the cart.*
4. Apply a group discount code (if applicable).
5. Provide an accepted payment method to complete the order (credit card, third party credit card holder, or one accepted payment document).
    

*Carts will remain active for 14 days, but seats are not held until the transaction is complete.

Courses that offer group discounts will display the discount code on the course page. Your employees will use the code during the registration process and cart totals will adjust accordingly. Group discounts can only be used if three or more employees from the company attend the same course and only one coupon code can be use per shopping cart.

If you have already registered and forgot to use your coupon code, you can request an eligible refund.

Accepted payment documents must be uploaded during the registration process. They include:

• A company purchase order (PO or SF182)
• A letter of authorization on company letterhead
• A corporate education application/voucher

• Name of company and physical address
• Name of employee(s) approved for training
• Document number (SF-182 documents: Section C, Box 4)
• Billing address (SF-182 documents: Section C, Box 6)
• Course title and course dates
• Maximum disbursement amount (billing amount)
• Expiration date (if applicable)
• Authorized signature(s)
• Payment terms less than or equal to net 30

The employee can print of a copy of their shopping cart to submit if required for payment documents. The cart will remain active for 14 days, but the seat will not held until registration and payment is complete.

Registrations cannot be processed without payment. If your employee is concerned about losing a seat in a class because of internal company processes, we suggest that they go ahead and register and pay with a personal or corporate credit card and seek reimbursement.

If you need assistance with your group registration or have questions on how to start the process, please feel free to contact us at 404-385-3501 or peregistration@gatech.edu.

Most GTPE classroom courses are held at the Georgia Tech Global Learning Center (GLC). Any courses that are held elsewhere will be clearly marked on the course page. Get information on parking, directions, and transportation to the GLC.

We do not provide overnight rooms. However, accommodations can be made at the Georgia Tech Hotel and Conference Center, adjacent to us. Additional hotels can be found within walking distance. Get more information on accommodations.

Learners may transfer to another course of equal or greater cost if notification is made at least 10 business days prior to the original course start date. The course to which one transfers must already be scheduled.

We recommend you register for courses as early as possible. Session details will indicate when there is less than five reamining seats in a particular session.

Updates to your company, address, email, phone, and passwords can be made directly on the GTPE website. Name changes and citizenship changes must be submitted to the GTPE Registrar’s Office.

1. Complete a GTPE profile.
2. Shop for a course.
3. Add the course(s) to the cart.*
4. Apply a special discount code (if applicable).
5. Provide an accepted payment method to complete the order (credit card, third party credit card holder, or one accepted payment document).
    

*Carts will remain active for 14 days, but seats are not held until the transaction is complete.

Walk-in registrations are accepted based on space availability but are not guaranteed for any courses.

If available, discounts will display on the course page or will be automatically applied during the purchase process. Only one coupon code should be entered during the checkout process and will be validated by the system if applicable to items in your cart. If you have already registered and forgot to use your coupon code, you can request an eligible refund.

GTPE does not have a discount program for senior citizens. However, Georgia Tech offers a 62 or Older Program for Georgia residents who are 62 or older and are interested in taking for credit courses. This program does not pay for noncredit professional education courses. Visit the Georgia Tech Undergraduate Admissions page for more information on the undergraduate program and the Georgia Tech Graduate Admissions page for more information on the graduate program.

The following GTPE programs are eligible for veteran education benefits:

• Construction Safety and Health Certificate Program (Atlanta campus courses only)
• Project Management Certificate Program (Atlanta campus courses only)
• Safety and Health Management Certificate Program (Atlanta campus courses only)

View the GTPE veteran’s GI Bill benefits checklist for more information.

GTPE does not have a program for senior citizens. However, Georgia Tech offers a 62 or Older Program for Georgia residents who are 62 or older and are interested in taking for credit courses. This program does not pay for noncredit professional education courses. Visit the Georgia Tech Undergraduate Admissions page for more information on the undergraduate program and the Georgia Tech Graduate Admissions page for more information on the graduate program.

In the event of a cancellation, we will provide you with a full refund or transfer to an equivalent course.

Short courses (1-5 days) and conferences do not require a student visa. A B-2 Tourist Visa, along with a copy of your registration confirmation email and a copy of your completed web registration order page, should suffice.

If participation in a course is employment related, with immediate departure from the U.S., then a B-1 Temporary Business Visa will be required.

We encourage you to contact your U.S. Consulate or Embassy to determine visa eligibility. Full refunds will be provided to participants who are unable to obtain an entry visa and contact our office prior to the start of the course.

English as a Second Language students should contact the Language Institute for admission and visa requirements.

We do not issue letters of invitation and cannot provide immigration documents for the issuance of a student visa. Full refunds will be provided to participants who are unable to obtain an entry visa and contact our office prior to the start of the course.

If you need assistance with your group registration or have questions on how to start the process, please feel free to contact us at 404-385-3501 or peregistration@gatech.edu.

Full payment is due at time of registration. Accepted payment methods include:

• Credit cards
• Purchase orders (company and government)
• International wire payments*
• Georgia Tech Workday Number (for Georgia Tech employees only)
• Private loans*
• GI Bill benefits* (Eligible Atlanta campus courses only. Off-campus and online courses are not eligible for VA Benefits.)
• Company checks*

* Requires document upload or transaction verification during the checkout process.

Purchase order documents must include the following:

• Name of company and physical address
• Name of company’s financial contact and/or ap (accounts payable) email address
• Name of employee(s) approved for training
• Document number (SF-182 documents: Section C, Box 4)
• Billing address (SF-182 documents: Section C, Box 6)
• Course title and course dates
• Maximum disbursement amount (billing amount)
• Expiration date (if applicable)
• Authorized signature(s)
• Payment terms less than or equal to net 30

Please do not include social security numbers on purchase order documents.

1. Make your check payable to “Georgia Institute of Technology” and include the order number and participant name on the face of the check.
2. Choose “Company Purchase Order” as the payment method at checkout and upload a copy of your check to your order.
3. Mail your check to:

   GTPE Accounting
   Georgia Institute of Technology
   Global Learning Center
   84 5th St. NW
   Atlanta, GA 30308-1031

Full payment is due at the time of registration.

General Public
Payment is due at the time of purchase. Invoice payments must adhere to the Board of Regent’s business terms of net 30.

Georgia Tech Employees
PeopleSoft payments are processed at the time of registration. Georgia Tech employees cannot use PCards for GTPE registration charges.

Additional fees vary by course. Be sure to review the Requirements & Materials tab on the course page for more information.

Yes. Here are the steps to receive an invoice:

1. Complete a GTPE profile.
2. Shop for a course.
3. Add the course(s) to the cart.
4. Print your cart and submit to your employer as the cost estimate.
5. Receive a copy of your company’s Purchase Order or payment approval document for GTPE to invoice against.
6. Return to your cart, proceed through checkout and upload our company PO in the final payment step.
7. The GTPE Business Office will generate an invoice 30 days prior to the start of the course at which point you are no longer eligible to withdraw with refund.
   
   Your company must:

• Abide by the Georgia Tech and Board of Regent’s business terms of net 30.
• Pay the full balance of a Georgia Tech invoice (there are no discounts for payments made early or on time).
• Pay the invoice if the employee fails to withdraw during the refund period and does not attend the course.

Credit card refunds are processed to the original credit card. The credit card issuer is responsible for refund credit balances to the cardholder.

We do not offer payment plans for any of our services, conferences, or courses. Payment must be made in full at time of purchase.

GTPE cannot issue 1098-T tax forms. If you have a payment history need for tax purposes, we are happy to provide you with receipts of payment. Please submit your requires to peregistration@gatech.edu. Be sure to include your full legal name and Georgia Tech ID which can be found within your GTPE profile.

Please see our Terms and Conditions for complete details on our policies for course registration changes.

GTPE’s use of CEU follows accepted criteria and guidelines established by the Georgia Board of Regents which follows international standards such as The International Association for Continuing Education and Training (IACET).

GTPE does not issue transcripts or certificates with Professional Develop Hours (PDH) or Professional Development Units (PDU), but the crosswalk here is provided for reference.

One CEU = 10 contact hours of instruction
One PDH = 1 contact hour of instruction (one CEU = 10 PDH)
One PDU = 1 contact hour of instruction (one CEU = 10 PDU)

Upon successful completion of most GTPE courses (80% minimum attendance and a passing grade in courses that require an assessment), you may receive a certificate indicating the number of CEUs earned. Certificate issuance exceptions include courses with outstanding credentialing entities (i.e. OSHA or PADI).

CEUs earned are recorded in the attendee’s name and will appear on a GTPE transcript. All transcripts must be requested by the attendee via the transcript request form. Requests are typically processed within three business days.

For an audit of your transcript for progress toward completion of a certificate, please complete the transcript request form. GTPE courses do not provide academic or degree credit. Georgia Tech academic or degree credit is only available to matriculated students taking courses that meet degree requirements.

For specific information on state licensing or credit requirements, please contact your state licensing board. If you are seeking certification through a professional association, please review the specific requirements with that association.